Return Policy
At Solmira Living, we strive to ensure every customer receives high-quality products and a smooth shopping experience. Please read our return policy carefully before placing an order.
Return Eligibility
We accept return requests under specific conditions only. Due to the nature of our products, not all items are eligible for return.
- Items must be unused, unopened, and in original packaging
- Return request must be submitted within 14 days after delivery
- Custom or personalized items are non-returnable unless defective
- Items marked as final sale cannot be returned
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We may request photos or videos for verification purposes.
Once confirmed, we will offer one of the following solutions:
- Replacement of the item
- Partial refund
- Full refund (depending on case severity)
Refund Processing Time
Approved refunds will be processed within 5–10 business days. The refund will be returned to your original payment method.
Please note that bank processing times may vary depending on your financial institution.
Non-Returnable Items
- Personalized or custom-made products
- Gift wrapping and packaging materials
- Sale or clearance items
- Hygiene-related items once opened
If you have any questions regarding returns, please contact our support team at service@solmiraliving.store. We aim to respond within 24–48 hours.
